Support Offering

For us, providing support is about taking end-to-end responsibility for our product – so we can drive down your total cost of ownership

In addition to providing ongoing evolution and maintenance, we also offer our clients ongoing support to cost-effectively manage cloud-based infrastructure and applications.

We focus on virtualisation, monitoring and automation so we can streamline your operations and optimise your infrastructure costs.

We provide 24/7 remote support including responding to all support issues, performing root cause analysis of problems, and resolving all support issues in line with agreed Service Level Agreements (SLAs).

If there is an ongoing delivery team, support issues are added to the story backlog for prioritisation by the product owner. Alternatively we can assign consultants to provide application support fixes during business hours.

Our infrastructure support services are provided under an innovative price per instance model, and are approved for public sector procurement via the government’s Digital Marketplace.