Replatforming Online Search for John Lewis


This event took place on Dec 01, 2021

Approximately 1 hour(s) with question time included.

About this event

Find out how we took a major retailer from a proprietary online search solution to fully functional cloud-based microservices in time for the crucial Black Friday shopping period.

Searching and browsing for products are the most important customer journeys for an online retailer. If a customer can’t find a product they want to buy, then you can’t sell it to them.
How do you replatform this capability at a major high street retailer, with minimal disruption to customer experience and commercial performance, while improving availability and latency, and reducing costs?

In this talk you will learn:
– How we used You Build It, You Run It to move away from a traditional support model so that we could achieve multiple deployments per day instead of per week.
– How we made decisions around product ownership and technical design so we could deliver early and quickly.
– How we employed ways of working which encouraged team ownership and improved productivity.

This talk takes place at:

6pm GMT

8pm SAST

1pm ET (US)


Replatforming Online Search for John Lewis

This event has ended however you can watch it, along with other past events, via the link below.


Sue Clutton
Digital Delivery Lead, John Lewis & Partners

Stephen Tjasink
Principal Consultant, Equal Experts