Sue Clutton | Digital Delivery Lead, John Lewis & Partners
Stephen Tjasink | Principal Consultant, Equal Experts
Find out how we took a major retailer from a proprietary online search solution to fully functional cloud-based microservices in time for the crucial Black Friday shopping period.
Searching and browsing for products are the most important customer journeys for an online retailer. If a customer can’t find a product they want to buy, then you can’t sell it to them.
How do you replatform this capability at a major high street retailer, with minimal disruption to customer experience and commercial performance, while improving availability and latency, and reducing costs?
In this talk you will learn:
– How we used You Build It, You Run It to move away from a traditional support model so that we could achieve multiple deployments per day instead of per week.
– How we made decisions around product ownership and technical design so we could deliver early and quickly.
– How we employed ways of working which encouraged team ownership and improved productivity.