Make it Lean – How to get chaos under control in cyber-physical systems
This event took place on Sep 13, 2022
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Lyndsay Prewer | Technical Program Manager, Equal Experts
Nick Sutliffe | Senior Operations Manager, Wayfair
If you haven’t come across cyber-physical systems yet, the chances are you soon will. Come and find out why these software-controlled physical systems are so complex to work with, and how Delivery Leads can apply Lean methodologies to maximise their effectiveness.
Cyber-physical systems in software delivery are increasing in prevalence and impact. For those who haven’t worked with them previously, they have physical mechanisms deeply intertwined with controlling software. Human interaction raises complexity and unpredictability even further, making them challenging to work with.
In this talk you will learn what happened when Wayfair, a major European online retailer, installed a cyber-physical system at their UK fulfilment centre to process orders for delivery. Find out what challenges were presented when the system reached peaks of +10K orders/day, and which chaos control measures were taken to reduce the process failure rate from 17% to 1% in just 8 months.
Lean methods you will discover:
When, why and how to form cross-functional teams with minimum IT engineering support
How to transform a mass of chaotic, cross-discipline problems into an iterative, incremental, improvement plan
How to use data-based prioritisation to apply software observability principles to cyber-physical systems
How to improve incident response in a large scale, business-critical, cyber-physical system
Join this talk to discover the secret to more efficient processes and improved business performance using cyber-physical systems.