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Nick Ashley - Engagement Manager
Nick Ashley Business Unit Lead

What's New Thu 16th December, 2021

HM Passport Office wins at the Civil Service Awards!

Congratulations to HM Passport Office (HMPO’s) Digital Application Processing team for winning the Best Use of Data and Technology category of the Civil Service Awards!

HMPO’s Digital Application Processing (DAP) service has transformed passport application processing.  Built in-house, the project has co-designed a caseworking system with its users, achieving significant speed and quality improvements through digitisation and automation.  It is now processing over 80% of all passport applications.

DAP uses a cloud-based storage solution to break the link between the paperwork provided by 6.5 million citizens annually, and where their application is actually processed.  For the first time, casework can be distributed to any passport office on demand.  In future, it will eliminate more requirements for paper by linking directly to the General Register Office.

We are delighted to have worked with HMPO on this project for the past 6 years and look forward to continuing our collaboration as we move to a world where DAP is processing 100% of all applications.

Congratulations again to the entire team of civil servants, other suppliers, and Equal Experts consultants for exemplary work that has made a remarkable difference for UK nationals when applying for their passports.

A well deserved win for all!