Sixth in a series featuring talks from our recent Geek 23 conference is Kal Chottai, UX Consultant, Service Designer and Creative Strategist at Equal Experts, presenting a lightning talk, Service Design 101.

In this video, Kal gives a short and punchy introduction to service design and how improving the end user experience across an ecosystem is great for the end customer – but also actually good for business – our business.

Geek 23 was a specific event for, and led by, our Equal Experts community.  Speakers gave talks on a range of topics including service design, developer experience, operability, leadership, distributed systems, testing, large language models, DevOps, mob programming and microservices.