Blogs

Advice, insights and news from our experienced technology experts.

Futuristic digital decision wheel representing AI agents, autonomous decision-making and agentic commerce.

The Joshua Problem: why an AI agent can follow orders perfectly and still misunderstand the customer

AI agents can follow instructions perfectly and still get customers wrong. Discover why accountability, not capability, will define the future of agentic commerce.

AI

Woman scanning a product with a smartphone in a supermarket aisle.

The next era of retail growth requires rethinking the organisation, not just buying the technology

Retail

Sam Connelly on stage at G-EE-K Sydney sharing testing strategies to build software quality on start-up budget

Building quality without a safety net: Practical testing lessons from G-EE-K Sydney

Our Thinking

Moving from experimentation to impact with healthcare AI: Insights from Talking HealthTech roundtable

Our Thinking

Customers using a self-checkout and card payment terminal in a supermarket.

Retail can’t afford to take its foot off the gas pedal when it comes to cybersecurity

Retail

Medical professionals in a hospital corridor talking and supporting a patient

The AI execution gap: Why modern operating models, observability and workforce training are key to scaling Australian healthcare innovation

AI

It’s time to rethink physical retail

Retail

Joining the big conversations from the FT Future of Retail Summit

Retail

Whose side is the AI agent really on? The double agent problem facing retailers

AI

A doctor consults with a patient, supported by digital technology

The AI data gap: Why modern technology foundations are key to scaling Australian healthcare innovation

AI

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