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John Lewis & Partners: Designing for complex user interfaces
Consistent user experience needs a robust design system, designed atomically and deployed for continuous delivery across different product teams. This case study showcases how Equal Experts helped to evolve the John Lewis & Partners design system for continuous delivery.
Reducing time to market reliably and consistently
Forrester study identifies the key benefits Equal Experts customers achieve when scaling digital delivery.
View Case StudySome of our clients
Case studies
John Lewis & Partners (JL&P)
Not-for-profit
Plan for the future with a tailored security health check
Our client, a global not-for-profit supporting academic researchers, was in the process of migrating from Rackspace to AWS cloud. We conducted a tailored security health check providing the client with a prioritized list of recommendations to help improve the security of its cloud architecture.
Global Streaming Giant
How a global streaming giant drove efficiency and accuracy after a complex merger.
After acquiring another streaming platform and a complex merger, our client needed to create a single, unified source of financial data so it would have greater oversight of its finances.
FinTech client
Creating a sustainable approach to platform feature delivery
Within financial services, maintaining a robust fraud detection and identity verification process is a crucial part of business-as-usual. However, creating a process which is compliant with regulatory requirements and also provides a good customer experience can be challenging.
De-risking Fast Iron’s feature delivery
We worked with software company Fast Iron to improve its feature delivery process by introducing a user research and design thinking approach. By understanding its customers better, Fast Iron has de-risked the feature development process by gaining a deeper understanding of the problems its users face in the heavy machinery sales industry and how its software can solve these issues.
Australian superannuation fund provider
Reducing time-to-market in security architecture
We supported an Australian superannuation fund provider client to improve trust and collaboration between its teams to drastically speed up vital security architecture projects.
Spirit Super
Transforming external integrations with event-driven architecture at Spirit Super
Equal Experts provided superannuation fund provider Spirit Super with the ways of working to transform its SDLC, introduce event-driven architecture and realise the benefits of cloud computing.
Employee experience software company
Getting a digital platform ready for scale
Creating a customer-focused approach to feature development for a growing employee experience software company
Travelopia
Leveraging technology to make customers happier
Sales teams having to chase up customer information? Here’s how Travelopia freed up valuable time - and improved customer experience - by creating a secure booking system.
Financial Services
Breaking down a data pipeline monolith
Introducing a “pipelines as products” approach to improve security vulnerabilities
Retail, E-commerce
Embedding a product management mindset in a digital platform
Supporting an online business to develop its digital platform and enable developers to build the right things at the right time.
Financial Services
Putting users at the centre of platform design
Embedding user research and streamlined product development processes in a platform redevelopment
tastytrade
Enhancing Trading Alerts: tastytrade’s Customizable Cloud-based Solution
Online brokerage firm, tastytrade’s customizable cloud-based solution
National Retailer
From restrictive monolith to event-driven powerhouse
Supporting a national retailer to adopt best-in-breed technologies and development practices, through a stepped transformation that maintains continuity of crucial business processes.
Security Health Check
How a security health check can give you the confidence to scale your business
Could your IT systems do with a health check? Discover how an Equal Experts security health check helps our clients to understand risk and identify opportunities for their business.
John Lewis & Partners
Sofa so good at John Lewis & Partners
More than a fast website, you need an effective service design approach to maximise end user experience. Find out how John Lewis & Partners improved online customer satisfaction to grow revenue
TRAVELOPIA
Creating a personalised customer experience
How Equal Experts built a digital data platform to leverage data for a specialist travel brand so they could improve customer engagement and increase sales.
Zego
Take only what you need at Zego
When it comes to building a bespoke insurance pricing model, data is king. Find out how we’ve helped Zego leverage their data to offer more competitive pricing and reduce risk.
Global Ecommerce Company
The Power of “You Build It, You Run It” for EDI Platforms
From operations to development: How one operations team at a global home goods ecommerce company learned to design, build, and run a new EDI platform
Forrester
Delivering Value Sooner
Our customers are achieving 123% ROI on digital investment, by reducing downtime and increasing revenues. Find out more in this recent case study, based on Forrester’s Total Economic Impact study
Liverpool School of Tropical Medicine "MeasureSMS" project
Liverpool School of Tropical Medicine
A social responsibility initiative that uses sms texting to tackle tropical diseases.
Fortnight Bank
Building the foundations of a neobank in under a fortnight.
All the crucial functions of a bank—and integrate with a real provider—in just seven days.
GetFTR
How backend API development helped streamline scholarly research
Addressing researcher pain points - Equal Experts supports GetFTR with backend API development to help streamline the process of accessing research
Pret A Manger
Pret’s highway to scaling mobile app development
What is Fast Follow, and how does it help large organisations to rapidly scale their native app development? Find out how Equal Experts helped Pret with cross-platform mobile app development.
ListSure
Delivering boutique digital transformation with ListSure
Adopting continuous delivery processes and new technologies to promote growth in new market shares.
Move 4 Life
Supporting a small-medium business to scale, mature and evolve
Guiding Move 4 Life to pivot, create valuable new service offerings throughout the COVID pandemic, and take vital steps to evolve as a business.
John Lewis & Partners
Scaling You Build It You Run It at John Lewis & Partners
Find out how embracing DevOps, and implementing a You Build It You Run It operating model dramatically improved throughput, reliability, and culture for John Lewis & Partners
Pret A Manger
Scaling agile: How Pret went from high street icon to online innovator
Scaling agile: find out how Equal Experts used agile development at scale to help Pret go from high street icon to online innovator.
Multinational entertainment and broadcasting company
Saving $3m with better data health
Equal Experts helped a global media and entertainment business to improve data quality and deliver $3m in savings through improved data processes, using our Data Health Check.
John Lewis & Partners
The art of cloud search: How John Lewis & Partners led the way
How John Lewis & Partners optimised a new cloud search function ahead of the crucial Black Friday sales period to facilitate an estimated uplift in sales of £30m in the first year.
Travelopia
How Travelopia used a digital data platform to improve customer engagement and increase sales
Want to leverage data to improve customer engagement and increase sales ? Here’s how Equal Experts helped a specialist travel brand to leverage data and deliver more impactful marketing.
John Lewis & Partners
How to do digital transformation like John Lewis & Partners
A successful retail cloud platform approach.
Twyn
How Equal Experts took Twyn from prototype to fully functioning celebrity engagement experience
How Equal Experts took Twyn from prototype to fully functioning celebrity engagement experience
Strandbags
A stronger foundation for ecommerce success
Conducting thorough landscape analysis to advise on a national retailer’s Digital Asset Management (DAM) solution.
RTI International
How RTI digitised resources to empower women in their relationships and safe use of Pre-Exposure Prophylaxis (PrEP)
How RTI digitised resources to empower women in their relationships and safe use of Pre-Exposure Prophylaxis (PrEP)
HM Revenue & Customs
Combatting cyber crime with event-driven architecture
Using events to better predict and prevent financial fraud with His Majesty’s Revenue and Customs (HMRC).
The Middle East’s leading payment provider
Powering a leading payment platform with event-driven architecture
Using events to enhance customer experience, automate fraud detection, and seamlessly handle complex payment journeys for retail merchants
Australia’s pioneering digital bank
A new benchmark in banking experience
Using event driven architecture to create inspired customer experiences through real-time interactions and business insights
John Lewis & Partners
Speeding up delivery of an ecommerce monolith
Speeding up delivery of an ecommerce monolith
UK Water/Utilities company
How communicating change is helping a utilities leader build a culture of innovation
How communicating change is helping a utilities leader build a culture of innovation
Global computer peripherals manufacturer
Finding the product delivery bottleneck for a large computer product and software manufacturer
Finding the product delivery bottleneck for a large computer product and software manufacturer
ListSure
A smooth transition to a new technology partner for ListSure
A smooth transition to a new technology partner for ListSure
Home Office
Helping the Home Office to design and develop a Single Intelligence Platform
Making smarter use of intelligence.
The Intellectual Property Office (IPO)
How the IPO improved online forms with UX Forms
Creating a better customer experience.
Middle East-based payment solutions provider
FTSE-250 company launches an eCommerce gateway to rival the World’s best
How a FTSE-250 financial services company launched a fully compliant, fully automated eCommerce gateway.
Home Office
Transforming online visa applications for the Home Office
Equal Experts help to simplify the process and set the standards.
Chiesi
How Chiesi responded proactively to the demands of a world in the middle of a global pandemic
How Chiesi responded proactively to the demands of a world in the middle of a global pandemic
Middle East-based payment solutions provider
Delivering a scalable, compliant payment gateway to a $350m+ payment solutions provider
Achieving PCI DSS compliance quickly, using modern software engineering practices.
Xinja Bank
How we helped Xinja Bank launch a prepaid card within 6 months
How Equal Experts helped Xinja Bank launch a prepaid card, within 6 months.
HM Revenue & Customs
How HMRC supported the economy in four short weeks
Read about how we helped HMRC design, implement and deliver Covid-19 income support services in a matter of weeks.
Caredoc
Building a COVID-19 response service in just 24 hours
Building a COVID-19 response service in just 24 hours.
The Co-operative Group
Helping the Co-op to organise their staff
Helping the Co-op to organise their staff.
Hermes
How Hermes raised agility to remain the UK leader
How Hermes raised agility to remain the UK leader
Mendeley
Creating success after acquisition for Mendeley
Creating success after acquisition for Mendeley.
Co-op Funeralcare
Equal Experts simplify funeral planning for Co-op Funeralcare colleagues
Equal Experts simplify funeral planning for Co-op Funeralcare colleagues
Informa
How Informa unlocked the full potential of its valuable data
How Informa unlocked the full potential of its valuable data.
Clear Channel
Synchronising a clearer user experience
Helping Clear Channel customers take charge of their own media campaigns.
O2 Priority Tickets
O2 Priority Tickets build a platform to withstand a stampede of superfans
O2 Priority Tickets build a platform to withstand a stampede of superfans.
OLX Group
OLX Group: Transforming European marketplaces
Donarity
Donarity: Building a charity website in a week
InvestX
InvestX: A large-scale enterprise blockchain project to raise and manage share equity
MoneySupermarket
MoneySupermarket: Designing an app that encourages better financial habits
Intersection
Intersection: Improving platform stability through automation
Xinja
Xinja: Building a digital neobank from scratch
Equal Experts
Equal Experts: Self-improvement with Enterprise Mobile
Camelot Global
Camelot Global: Making mobile a winner
UX Forms
UX Forms: Bringing a powerful new product to market
Camelot
Camelot: Making future growth less of a gamble
O2 Priority
O2 Priority: Making a loyalty programme that users love
ESP Group
ESP Group: Putting best practices in place
O2 E-commerce
O2 E-commerce: Turning around a large delivery programme
MyO2
MyO2: Improving customer satisfaction with smoother self-service
Public sector clients can procure our services through the following frameworks:
Digital Marketplace
CCS Dynamic Purchasing Systems
Public Contracts Scotland
Get in touch
If you’d like find out more about working with us – as a client or a consultant – get in touch. We’d love to hear from you.