Ready to innovate? You need Experts by your side.
Contact Equal Experts to learn how we can help you create leading digital products and services.
Retail and ecommerce
Our experience
Delivering modern customer experiences and transforming retail business outcomes
The retail sector constantly changes, shifting with customer behaviours, spending trends and purchasing opportunities.
Modern retailers need to be able to rapidly and effectively adapt to remain competitive.
Some of our retail clients
What we do
We work with our retail and ecommerce clients to harness the power of digital innovation to navigate challenges in the retail landscape, optimise inventory and workforce processes and enhance customer experiences.
Our experts have extensive experience with supermarket giants, high-street icons and well-known food retailers, helping them to drive transformative outcomes and unlock future growth opportunities.
Our eCommerce Data Accelerator
How we deliver ecommerce revenue growth: Data engineering expertise
For effective personalisation and accurate recommendations, clean, organised and compliant data is crucial. We use modern data engineering best practices and proven techniques from our years of experience to ensure your data is ready to power meaningful, real-time personalisation. We do this through:
- Clean, organised and healthy data-driven personalisation
- Bespoke implementation
- Upskilling your team
Unified commerce
Where every touchpoint feels intuitive and every customer interaction is backed by intelligence
Today’s consumers expect a frictionless shopping experience across every channel. Whether they’re browsing online, purchasing in-store, or returning an item, they demand speed, convenience, and personalisation.
We help commerce businesses evolve by enabling them to develop:
- Unified, 360° customer view
- Personalised experiences at scale
- Consistent brand experience
Modernising payments
Future-ready payments: secure, scalable and built for change
As the payments landscape rapidly evolves, merchants must keep pace with shifting consumer expectations, security risks, and compliance demands, delivering instant, frictionless payments across multiple channels, from traditional cards to contactless, mobile wallets, and digital-first experiences.
We will work with you on four key areas:
- Data-driven fraud prevention
- Strengthen security & compliance
- Scale with confidence
- Future-proofed for change
Our services
AI
Leverage AI to enhance customer interactions, optimise operations, and power intelligent retail decisions.
AI accelerated software delivery
Boost speed to market with AI-enhanced delivery practices that help retail teams innovate faster without compromising quality.
Customer experience
Design seamless, omnichannel experiences that adapt to customer needs and drive brand loyalty.
Data
Use data to unlock actionable insights, create personalised experiences and improve retail business processes.
Modernisation and platforms
Improve scalability, reduce operational costs, and enable future-ready retail services with modern platforms.
Product
Rapidly deliver and evolve digital products that meet customer expectations and respond to changing retail market demands.
Software engineering
Build secure, high-quality retail software that enables innovation, handles peak demand, and supports a rapid feedback loop.
Technology strategy
Align technology investments with evolving shopper behaviours and operational needs to stay ahead in a fast-moving market.
Case Studies
How John Lewis & Partners saved £2 million and increased revenue protection to 65%
Support from Equal Experts enabled the retail giant to not only keep up with a fast-moving online landscape, but also place itself in a position to innovate faster than ever.
Results include:
- Improved the average live-to-customer timescale from 6 months to 90 days.
- Ability to scale during peak business events such as Black Friday.
- Centralised governance visualisation enables John Lewis to understand key metrics on continuous delivery and operability.
We have always had a focus on innovation at Pret, but now we have the tools and culture to sustain that innovation as we scale in different markets. This test-and-learn approach has guided our investment decisions to improve the return on investment in innovation.
Global Director of Digital Product
, Pret A Manger