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Superannuation
Our experience
Unlocking lifelong value for super fund members through digital innovation
Superannuation has evolved significantly in the past 30 years, navigating regulatory shifts, financial crises, and new challenges. Increasingly, technology is playing a pivotal role in driving outcomes for funds and their members.
Australians now expect high-quality online services, seamless customer journeys and secure systems by default, leaving super funds and their digital platforms under increasing pressure.
Some of our clients
What we do
As a trusted partner within the superannuation sector, Equal Experts has a proven track record of supporting super funds through complex digital transformations and the adoption of cutting-edge technologies.
Our expertise enables us to guide super funds through changing landscapes and capitalise on new opportunities, all while maintaining a constant focus on member engagement, reliability and compliance.
Our services
AI
Deploy agentic AI to automate member engagement, detect fraudulent claims, and deliver personalised retirement guidance.
AI accelerated software delivery
Speed up delivery cycles safely with AI-powered tooling and responsible governance that protects quality and regulatory compliance.
Customer experience
Drive member retention and improve outcomes through intuitive digital portals and seamless, empathetic retirement transition journeys.
Data
Use data and advanced analytics to enable smarter decision-making, improved risk management and sophisticated investment performance reporting.
Modernisation and platforms
Transition from legacy systems to scalable, cloud-native platforms that support real-time data feeds and digital-first superannuation journeys.
Product
Design and launch high-performing digital investment and retirement products, while simplifying the member journey with self-service tools.
Software engineering
Engineer high-integrity, secure transaction engines that handle financial transfers with robust security and continuous compliance.
Technology strategy
Define clear, adaptable technology strategies that align innovation with business goals, regulatory requirements, and long-term transformation.
Case study
Delivering a new Direct Investment Option integration with CareSuper in three months
When the legacy provider of its highly valued Direct Investment Option (DIO) service platform announced it was discontinuing the service, CareSuper faced a significant challenge.
The super fund needed to integrate with a new DIO provider, deliver a quality service offering and ensure minimal service disruption for members, all in just three months.
Equal Experts helped CareSuper:
- Build the new DIO integration application on a modern, resilient platform.
- Upskill the team, laying the foundation for faster delivery in the future.
- Ensure 1,100+ members could be successfully migrated without disruption.
It was important to us when we found a partner that there was someone who had been there and done that before, so when we were going on that journey, we wouldn’t be going down dead ends. Equal Experts were able to guide us and say the best way to do something the first time, rather than us going around in circles and trying to work it out ourselves.
Application Development Manager
, Spirit Super
Expert Talk: Future-proofing superannuation
Can AI and next-generation technology reshape how super funds engage with members?
“The more superannuation funds do on member engagement and the more real-time that engagement is, the better the outcomes are going to be for members.”
Watch to hear industry leaders discuss how AI, cloud solutions and advanced data architecture are reshaping superannuation. Speakers include:
- Hans van Daatselaar, Executive Officer – ASFA
- Adam Gee, Deputy CEO & Chief Strategy Officer – GROW Inc
- Abbe Majeed, Ex-Head of Architecture Data/Cloud – HESTA
- Jacinta Jones, Ex-Head of Transactional Banking at Bendigo & Adelaide Bank