HMRC: Going from a data storage team to a data product team
This event took place on May 19, 2021
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Andy Letherby | Service Owner of the Customer Insight Platform, HMRC
Scott Cutts | Lead Consultant, Equal Experts
With the development of the Multi Digital Tax Platform, Her Majesty’s Revenue and Customs (HMRC) required an auditing and transaction monitoring capability to provide the right level of assurances across the digital estate. This ‘need’ evolved into what is now referred to as the Customer Insight Platform (CIP). CIP’s capability offers evaluations of users’ digital interactions over time that underpin improvements, security and fraud prevention.
Creating this service has involved a journey which has seen the team evolve their focus from the collection of data to treating data as a first class product in its own right.
Andy and Scott will talk about how this evolution was made – what was done differently and what the impact has been on users
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