Smarter than fraud [free e-book]

Building proactive, intelligence-driven defences for the AI era

Fraud has evolved. What was once an occasional threat has become an organised, industrialised, AI-driven business. Global online payment fraud losses are forecast to exceed $343 billion by 2027, while fraudulent returns already represent a $50 billion problem for online retailers. And for every $100 in fraudulent orders, retailers lose almost twice as much once shipping, restocking, and service costs are factored in.

 

As AI reshapes digital commerce, it’s also empowering fraudsters to innovate at unprecedented speed. Deepfakes, synthetic identities, and “fraud-as-a-service” models are bypassing static defences with ease, rendering reactive prevention strategies less effective.

 

Retailers now face a critical choice: adapt to this new reality or risk being left exposed.

 

This e-book explores how to respond confidently, using the best combination of AI, data, and engineering to stay ahead.

 

Fill in the form for free access to the eBook.

KEY TAKEAWAYS

Drawing on our experience helping retailers, fintechs, and government organisations build resilient, data-driven systems, this whitepaper sets out a practical path from reactive fraud management to proactive, intelligence-led defence. You’ll discover:

  • The new face of fraud: How generative AI, deepfakes, and “fraud-as-a-service” are transforming the threat landscape
  • Why it’s harder than ever to combat fraud: How real-time payments, API ecosystems, and evolving regulation reshape retailer risk
  • Balancing protection with customer experience: Strategies to prevent fraud without punishing legitimate customers
  • Proactive steps to build resilience: How clean, connected data and explainable AI can outpace modern fraud tactics
  • Getting ahead of the curve: How to add context to what you already know and transform data silos into actionable intelligence
  • Responding with confidence: From mapping your risk landscape and organisational readiness to using tools like Wardley Mapping and Team Topologies to uncover system and data gaps
  • Expert insight: Real-world insights from Metromarkets, Flaschenpost and Kärcher on what’s working, and what’s next in the fraud landscape

WHO'S IT FOR?

This whitepaper is designed for retail and e-commerce leaders responsible for protecting revenue, trust, and customer experience, including:

  • Heads of Fraud and Risk
  • Heads of Payments or Revenue Operations
  • CTOs and Chief Architects
  • Digital Commerce and Platform Directors
  • Data and AI Strategy Leads
  • Product, Security, and Compliance Managers